Frequently Asked Questions

Explore Neoplace's FAQ Page for Comprehensive Information on Real Estate Transactions, Property Listings, Tenant Management, and more.

What services does your property management company offer in Los Angeles?

Our company provides a wide range of property management services, including tenant screening, rent collection, maintenance and repairs, financial reporting, and more.

How do I know if your company is the right fit for me?

We recommend scheduling a consultation with us to discuss your specific needs and goals. Our team can provide you with tailored solutions that align with your preferences.

How do you screen potential tenants?

We have a thorough screening process that includes background and credit checks, employment verification, and rental history verification to ensure we find responsible and reliable tenants for your property.

What is your fee structure for property management?

Our fee structure varies depending on the services you require and the size of your property. We can provide you with a customized quote after assessing your needs.

How do you handle repairs and maintenance for my property?

We have a team of licensed and insured vendors who provide high-quality repairs and maintenance services. We coordinate all the work on your behalf to ensure timely and efficient service.

How do you handle rent collection?

We use an online platform that allows tenants to pay rent conveniently and securely. We also have a streamlined process for late payments and follow-up to ensure timely collection.

Can I still use my own vendors for repairs and maintenance?

Yes, you can use your preferred vendors, but we strongly recommend using our vetted vendors to ensure quality service and avoid any liability issues.

How do you handle evictions?

We follow a strict legal process for evictions, including issuing notices and filing court documents. We work with experienced attorneys to ensure a smooth and lawful process.

How do you market my property to potential tenants?

We use a variety of marketing channels, including online listings, social media, and local advertisements, to reach a broad audience of potential tenants.

How often do you inspect my property?

 We conduct periodic inspections of your property to identify any maintenance or repair needs and ensure compliance with lease agreements.

How do I access financial reports for my property?

We provide you with regular financial reports that detail income, expenses, and other financial metrics. You can access these reports through our online platform.

How do you handle emergencies after hours?

We have an emergency hotline that tenants can call 24/7 for urgent repairs or other issues. Our team is available to handle emergencies promptly and efficiently.

Can I choose my own lease terms?

Yes, you can choose your own lease terms, but we can provide you with guidance on lease agreements that comply with local laws and regulations.

How do you handle security deposits?

We hold security deposits in an escrow account and follow legal guidelines for their management. We also provide tenants with clear instructions on how to get their deposits back after their tenancy ends.

What happens if a tenant breaks their lease?

We follow legal guidelines for lease violations and work with the tenant to resolve any issues. If necessary, we can initiate eviction proceedings as a last resort.

How do you handle disagreements between landlords and tenants?

We mediate disputes between landlords and tenants and work to find a mutually satisfactory resolution. We have experience handling a variety of conflicts and can provide you with guidance on how to proceed.

What types of properties do you manage?

We specialize in managing residential properties, including single-family homes, townhouses, and multi-unit apartment buildings.

How do you handle tenant screening?

We conduct thorough background and credit checks on all prospective tenants to ensure they meet our strict screening criteria. We also verify employment, income, and rental history.

What happens if a tenant stops paying rent?

We have a clear and effective rent collection process in place, and we work diligently to resolve any rent delinquencies as quickly as possible. In some cases, legal action may be necessary, but we always strive to avoid eviction whenever possible.

How can I get started with your property management services?

Simply give us a call or fill out the contact form on our website to schedule a consultation with one of our experienced property managers. We'll be happy to answer any questions you have and provide you with a customized management plan that fits your specific needs and goals.